Introduction
This Privacy Policy explains how First financial option limited ("f1option", "we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you use our website at f1option.com, our mobile applications, and our trading platform (collectively, the "Services").
By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date at the top of this policy. You are encouraged to review this Privacy Policy periodically.
Data We Collect
We collect information you provide directly to us, information we collect automatically, and information from third-party sources.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID | KYC verification, account creation |
| Contact Data | Email address, phone number, country | Account communication, 2FA |
| Financial Data | Wallet addresses, deposit history, source of funds | AML compliance, withdrawals |
| Technical Data | IP address, browser type, device ID, cookies | Security, fraud prevention |
| Usage Data | Trade history, login times, pages visited | Platform improvement, support |
| Communications | Support tickets, emails, chat logs | Customer service |
We do not collect payment card data. All deposits and withdrawals on f1option are conducted via cryptocurrency networks.
How We Use Your Data
We use your personal data for the following purposes:
- To create and maintain your trading account and verify your identity
- To process deposits, execute trades, and process withdrawals
- To comply with our legal obligations including AML, KYC, and tax reporting requirements
- To detect, prevent and investigate fraud, money laundering, and other illegal activities
- To communicate with you about your account, transactions, and platform updates
- To provide customer support and respond to your enquiries
- To improve and personalise your experience on our platform
- To send you marketing communications where you have opted in to receive them
- To enforce our Terms and Conditions and other legal agreements
We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.
Data Sharing
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your data in the following circumstances:
- Service providers: We share data with trusted third-party vendors who assist in operating our platform, including identity verification providers, payment processors, cloud hosting providers, and email delivery services. All such providers are contractually bound to protect your data.
- Legal obligations: We may disclose your data to law enforcement, regulators, financial intelligence units, or other government authorities when required by law or in response to a valid legal request.
- Business transfers: If f1option is acquired, merged, or undergoes a corporate restructuring, your data may be transferred to the acquiring entity as part of that transaction.
- Protection of rights: We may disclose data when we believe disclosure is necessary to protect our rights, your safety, the safety of others, or to investigate fraud.
Cross-border transfers: Your data may be processed in countries outside your country of residence. We take steps to ensure that such transfers comply with applicable data protection laws and that your data remains protected to the same standard.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device when you visit our website.
| Type | Purpose | Duration |
|---|---|---|
| Essential | Session management, authentication, CSRF protection | Session |
| Functional | Remember preferences (language, trading mode, chart settings) | 1 year |
| Analytics | Understand usage patterns and improve platform performance | 90 days |
| Security | Fraud detection and prevention | 30 days |
You can control or delete cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in to your account.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
Specifically:
- Account data: Retained for the life of the account plus 5 years after closure
- KYC documents: Retained for a minimum of 5 years following the end of the business relationship, as required by AML law
- Transaction records: Retained for 7 years in accordance with financial record-keeping requirements
- Support communications: Retained for 2 years from the date of last correspondence
After the applicable retention period, we will securely delete or anonymise your personal data.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at privacy{{ $host }}. We will respond within 30 days.
Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
- TLS/SSL encryption for all data transmitted between your browser and our servers
- Encryption of sensitive data at rest
- Two-factor authentication (2FA) available for all accounts
- Regular security audits and penetration testing
- Strict internal access controls — staff access to personal data is on a need-to-know basis
- Secure, access-controlled data centres with 24/7 monitoring
Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:
| Entity | First financial option limited |
| support@f1option.com | |
| Website | https://f1option.com |